What we do. Five ways we help programs ship.
We take on the parts of a Salesforce Industries program that decide whether it ships: catalogue design, order flow, self-service and integration.
Quote-to-order on Salesforce Industries
We design the full path from product catalogue to fulfilled order, so sales teams quote accurately and orders flow to provisioning without manual rework.
What we deliver
- Product and pricing models in Enterprise Product Catalog (EPC)
- Quoting on Industries CPQ, Enterprise Sales Management and Revenue Cloud
- Order Management with decomposition and orchestration
- Serviceability and address validation checks at quote time
- Hand-off to provisioning and billing
Customer self-service portals
We build account portals on Experience Cloud that let customers do online what they used to phone in for.
What we deliver
- Secure sign-in and delegated account access
- Start, stop and transfer service
- Digital payments
- Guided flows built with OmniStudio
- Content integration with the web content management system
Service and care platforms
We give care teams one view of the customer and guided ways to resolve cases.
What we deliver
- Customer 360 consoles
- Guided case flows and Web-to-Case
- CTI integration
- Legacy data migration and deduplication
Integration that sticks
We connect Salesforce to the systems that bill, provision and serve the customer.
What we deliver
- Billing and customer information systems
- Payment providers
- Energy engagement and usage platforms
- Data platforms for address and serviceability data
- MuleSoft, Apex and REST APIs
Architecture advisory
We join a program as the solution or technical architect, or review a design already in flight.
What we deliver
- Solution design documents (L2) and design standards
- Technical leadership for delivery teams
- Design reviews and remediation plans
Technologies
Planning a Salesforce Industries program?
Tell us where you are. We will tell you what we would design first and why.