3 million
Customers using a utility self-service platform our lead architect designed
VThink Software
Salesforce Industries architecture for telecom and utilities.
VThink Software designs and delivers quote-to-order and customer self-service platforms on Salesforce for communications and energy companies in the US and Canada.
Large telecom and utility programs fail in the same places: the product catalogue, the order hand-off, and the integration with billing. That is where we work. Our architects have 16+ years in software delivery and 8+ years on Salesforce Industries, on programs in telecommunications, energy and utilities, and healthcare.
3 days to 4 hours
Wireline quote cycle after a quoting redesign for a national telecom carrier
16+ years
Software delivery experience, 8+ on Salesforce Industries
The work
What we do. Five focus areas.
We take on the parts of a Salesforce Industries program that decide whether it ships.
Quote-to-order. Catalogue to fulfilled order.
Product catalogue, pricing, quoting and order management on Industries CPQ and Revenue Cloud.
Explore services →Customer self-service. From call center to digital.
Account portals on Experience Cloud that move customers from the call center to digital channels.
Explore services →Care. One view of the customer.
Customer 360 consoles, guided case flows, Web-to-Case and CTI integration for care teams.
Explore services →Integration. Connected to the systems that matter.
Salesforce connected to billing, provisioning and customer information systems.
Explore services →Architecture advisory. Design that delivery can follow.
Solution design, design standards and technical leadership for delivery teams.
Explore services →Our architects have delivered on programs in Telecommunications · Energy and utilities · Healthcare
Planning a Salesforce Industries program?
Tell us where you are. We will tell you what we would design first and why.